Support

Last updated: 21 October 2026

Need help with Once, or want to report a problem? We answer by email.

Contact us

Tell us your phone model and what happened. Never send the photo in question by email: report it in the app.

Report a photo

In the app, open the photo you received (or tap “Report without opening”), then choose a reason. You can block the nickname at the same time. The sender is not notified. Details: Safety and reporting.

Common questions

I didn't get the sign-in code. Check your spam folder. The code is valid for 10 minutes; only the latest code you received works.
The link in the text message doesn't open in the app. Install Once, then tap the link again. Otherwise, in Once, tap “I received a link” and paste it. The link stays valid for 7 days.
Will my friend see my number? No. The text comes from Once; your friend only sees your nickname.
I don't want any more texts from Once. Go to oncephoto.com/en/stop. No account needed.
How do I cancel Once Premium? In your App Store or Google Play account, under Subscriptions.
How do I delete my account? In the app (Me › Delete my account) or on this page.